Northwestern Management: “We haven’t had any other issues with performance, which translates into revenue”

The case study below was submitted by Alexandr Anaya, IT Director at Northwestern Management GentleDentalLogo

Description of Northwestern Management (NWM) and SQL Server usage environment:
We are a Dental Service Organization with 33 dental practices in South/Central Florida plus a corporate office.  We use SQL Server as the backbone of our Practice Management System.

Why did NWM choose SQL Solutions Group for its database needs?
We were looking for a company with a deep level of expertise, as our DB was corrupted and we needed to address it right away. We also had serious performance issues, and nobody could detect the root cause of it. The loss of revenue we had before was more than you can measure; we were losing patients because of the system without even knowing it!

Our software provider recommended SQL Solutions Group.

Describe the scope of the work SSG undertook for NWM:
With SSG, we fixed the corruption, and from there we did a complete assessment and a dramatic tune up. This was followed by a migration to SQL 2012 and to the latest version of our application. SSG is also monitoring our database. Right now, we are building our Report Portal with SSRS, replacing all the Excel spreadsheets we are still using (hundreds of them).

What were the outcomes of this work?
We used to have SQL crashes and slowdowns quite a few times every month (sometimes every day) affecting all our users and patients. With all that SSG did, the application is very stable. In fact, we haven’t had any other issues with performance, which translates into revenue, and of course improves the company’s image.

We continue to work with SSG because they have proven they have the expertise and commitment. With SSG’s help, my team and I can focus on projects instead of trying to keep the database running.

What would you tell a company that was considering using the services of SSG?
Randy and his team are the best around! Without a doubt, partnering with SSG is one of the best decisions we’ve made.

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